Business Opinion: Customer service and entrepreneurial competitiveness
Providing adequate customer service requires organisations to be proactive and not just reactive.
By Farai Chigora and Tabani Moyo
Feb. 9, 2025
The wrong diagnosis (Zimbabwe’s war on drugs)
According to its advocates, it evokes a variety of responses, most prominently through substance abuse, which is used as a vehicle for attempting to numb pain.
By Tinashe Chikodzi
Jul. 14, 2024
Why businesses should worry about over and understaffing
It is a delicate balance that every business, regardless of size or industry, must strive to achieve.
By Memory Nguwi
May. 17, 2024
Importance of customer service training
Handling feedback and complaints
By Jonah Nyoni
Jan. 13, 2024
Insurance sector battles to improve customer service
The most significant concern voiced by policyholders was the delay in the settlement of claims, which accounted for a staggering 50% of the complaints.
By Mthandazo Nyoni
Jul. 2, 2023
Premium
New movement vows to stop Mnangagwa third term bid, throws weight behind Chiwenga
News
Feb. 16, 2025
